Terms & Conditions
Please kindly read these terms and conditions carefully. By accessing or using the website www.riptafood.com, it is assumed you have agreed to all points contained in these terms and conditions.
Ripta Food reserves the right to make changes to the terms and conditions, as well as the content, information, product prices at any time without prior notice.
It is our commitment to ship your order on time and hassle free. Therefore, your information is the key to achieve our goals. By giving the complete information regarding your orders with us. It does not matter if you are ordering products for yourself or others, you must ensure that you provide us with an accurate address and information. We cannot be held responsible for delivery failures if you don’t give us the correct address or if it is an address that we can’t perform delivery to.
We ship nationwide to all cities within Indonesia. We use a trusted shipping company PT. Royal Express Indonesia / REX (www.rex.co.id).
|D.K.I. Jakarta||1 – 3 days||Kalimantan Barat||5 – 7 days|
|Banten||2 – 3 days||Kalimantan Tengah||5 – 7 days|
|Jawa Barat||2 – 3 days||Kalimantan Selatan||5 – 7 days|
|Jawa Tengah||2 – 4 days||Kalimantan Timur||5 – 7 days|
|D.I. Yogyakarta||2 – 4 days||Kalimantan Utara||5 – 7 days|
|Jawa Timur||3 – 4 days||Sulawesi Utara||4 – 6 days|
|Bali||3 – 4 days||Gorontalo||4 – 6 days|
|Nanggroe Aceh Darusalam||4 – 5 days||Sulawesi Tengah||4 – 6 days|
|Sumatera Utara||4 – 5 days||Sulawesi Tenggara||4 – 6 days|
|Sumatera Barat||4 – 5 days||Sulawesi Selatan||4 – 6 days|
|Riau||4 – 5 days||Nusa Tenggara Barat||3 – 4 days|
|Kepulauan Riau||4 – 5 days||Nusa Tenggara Timur||4 – 5 days|
|Jambi||4 – 5 days||Maluku Utara||4 – 6 days|
|Sumatera Selatan||4 – 5 days||Maluku||4 – 6 days|
|Bangka Belitung||4 – 5 days||Papua Barat||5 – 7 days|
|Bengkulu||4 – 5 days||Papua||5 – 7 days|
|Bandar Lampung||4 – 5 days|
Delivery rates are based on delivery methods you choose, delivery area, and the weight of the items you’ve ordered. Free delivery for Jakarta area. If you’ve ordered an item that is bigger than standard shipping size, charges will be calculated by volume.
If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that were associated with that shipment. We recommend that items be sent to a work or home address in order to avoid any delays in receiving your items.
Once we ship your item, we are no longer responsible for its condition or delivery to your chosen address. Any claims for damages on the item should be filed by you against the shipper.
2. Order Confirmation
An e-mail confirmation will be sent once payment has been received. Once the order has been confirmed, the item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your order.
We accept payment via credit card, ATM transfer, CIMB Clicks, Mandiri Clickpay, e-Pay BRI, Telkomsel Cash, XL Tunai, BBM Money, Indosat Dompetku, Mandiri Bill Payment and Indomaret.
4. Shipping Confirmation
Once your order has been dispatched, a shipping confirmation e-mail will be sent. Please keep this e-mail as a reference as it will also include your order tracking number. You can access www.riptafood.com/my-account/ to track your package.
5. Exchange & Returns
We do not accept returns or exchanges. We always ensure that all goods have gone through quality control, and will pack well when shipping.
If an error occurs delivery of the goods, then we will send replacement items after you return the goods and we will free for delivery fee of replacement goods.
We have the right to terminate the contract if the product is unvailable and/or if there is a suspicious action on your transaction. We will give you a notification before hand for your awareness.
7. Contact Us
Any question about our products or marketing possibilities, don’t hesitate to contact us at
e-mail : [email protected]
Intellectual Property Rights
We are the sole owner or lawful licensee of all rights to the Site and Content in the online store www.riptafood.com
All the content that is in www.riptafood.com is not allowed to be used for any purpose. Each User agrees not to copy, use, distribute, reproduce, or download all of the information, text, graphics, images, logos, video recording, directories, documents, databases that exist on the site www.riptafood.com.
You can use the contents www.riptafood.com for editorial purposes with prior written permission from us by sending an email to [email protected]
Ripta Food website, brand, name, and the corresponding icon is a registered trademark protected the law on copyright, trademark or other intellectual property rights. It is strictly forbidden to use, modify, or install the brands mentioned above.
We highly appreciate and understand that privacy is very important to our customers. We ensure that all of the information you submit to us in www.riptafood.com will be maintained confidential, and will not be misused, or sold to a third party.
Your data will only be used to complete the order process and complete the delivery of the goods, or send information of new products or promotions in www.riptafood.com . You can inform us via e-mail if you do not want to receive information on Ripta Food products / promo.